SPECIALS REIMBURSEMENT

Here is your guide to the reimbursement of tariff and non-tariff Specials lines. If you have any questions relating to tariff, contact our team today.

Our team is here to help.

About us

Based in Northumberland, our award-winning company reliably makes and delivers unlicensed medicines (Specials) to thousands of community and hospital Pharmacists and Doctors throughout the UK and Ireland - usually within 24 hours of an order being placed. We also supply ‘Special Obtain’ items to help pharmacists when they require a product that is not a regular line and therefore not stocked by a mainline wholesaler.

The company started back in 1999 with just three people and now has around 135 employees based across three MHRA-licensed sites. We have always prided ourselves on being unique in the market by providing the following:

A passionate approach that constantly exceeds customer expectation;
A willingness to formulate and source products - helping meet patient needs;
Unrivalled quality based on our MHRA-approved manufacturing facilities, licenses and experienced team;
Speedy ordering, processing, manufacturing and delivery;
Being an ethical business with strong values.

Our company was acquired by United Drug in 2008 and continues to operate from its’ Northumberland Headquarters.

Over the years, we believe our special company has been judged on its performance and has built an enviable reputation in Specials for quality, consistency and customer service. This has been based on understanding what the customer wants and what the patient needs.We can't see why else we'd have thousands of loyal customers who trust us everyday.

In recent years, we have launched a number of services to assist hospitals across the UK. We provide hospitals with a space and time saving Over Labelling service, which involves the bespoke design and labelling of products. Once your over labelled account is set-up, we store your over labelled medicines and deliver what you want, when you want - again, within 24 hours.

In addition, we offer a service to manufacture Investigational Medicinal Products (IMPs), so we can meet the supply needs of hospital-based clinical trials. Our three sites are licensed to offer a IMP manufacturing service for non-sterile medicines for use in small clinical studies. This GMP manufacturing service supports clinical trial pharmacists and technicians, University medical schools and research doctors carrying out such trials and requiring an outsourced manufacturing partner.

Embracing the same values that have made our Specials service such a success, our Over Labelling and IMP services are already proving to be another added-value service for our hospital customers.

Independently focused from day one, our aim is quite simply - to be the UK's number one Specials supplier to community pharmacies and hospitals.